Our Assurance program lets you relax and enjoy your homewares everyday, not just on special occasions.
Subject to the Australian Consumer law or any other applicable consumer law, this warranty does not apply to:
• Any products purchased in our ‘Outlet’ stores and from our ‘Outlet’ website www.royaldoultonoutlet.com.au.
• Consumers who are not a resident of Australia or New Zealand.
How to Register
How to Claim
Terms & Conditions
In the event it is not possible to maintain the pattern availability for the assurance period, we will advise the owners of alternative arrangements to replace their item(s). Assurance can only be used once per item. The warranty does not cover continued breakages of the replaced item. Assurance only applies to current patterns. Assurance includes products that have been personalised through our brand websites. Any product personalised by us will be re-engraved. This does not include any product personalised by a third party. We reserve the right to amend the list of eligible patterns at any time without notice. Assurance applies to customers who have registered their purchase with Fiskars Australia. We reserve the right to request proof of identity and proof of purchase and to refuse any claim at our absolute discretion. Consumers must return their registration form within 3 months of purchase. Claims must be made within one year of the purchase date as shown on the proof of purchase e.g. receipt or closed wedding list. Replacements are offered only for chipping, accidental breakages or damage occurring during normal home use within the registered owner’s permanent residence in Australia or New Zealand and does not extend to any other items other than the broken article, even if it forms part of a set, suite or collection. This warranty is subject to users following the advice outlined in our care of china, crystal, glassware, silverware and cutlery instructions. All written correspondence relating to these offers will be sent to the address shown on the customer’s registration form. All written correspondence from consumers relating to these offers should be sent to: